The right to return.
If you change your mind for any reason, Products can be returned to us for a full refund if notified to us within 14 days of delivery; you have a further 14 days to dispatch the goods for their return back to us. Before returning any item you must contact us to advise that you are returning them which will be confirmed by us.
To return goods that are not faulty (i.e. because you changed your mind) they must be unused and in the condition they were delivered to you in. This does mean that, unless found faulty, we are unable to accept returns for:
- Opened containers of pigment.
- Improperly repackaged, unless found to be faulty or defective by third party.
- Any product that you have subsequently cut, shaped, broken or modified, unless found to be faulty or defective.
Before returning an item you must contact us via the form at the bottom of this page.
whereby you will be issued with an RMA number (returned merchandise number) . We are unable to issue any refunds for products returned to us where we have not been contacted (within 14 days of receipt) to advise us that you are returning goods.
Refund of Delivery Charges (Cancelled Orders)
If you return an order in its entirety then your outbound delivery charges will also be refunded. (This is for orders within the EU). If you return only part of an order then the outbound delivery charge refund will not be calculated based on what the rest of the order. This can result in no refund.
Standard delivery charges are economy/ground/non-timed services. If you selected a non-standard delivery service for your order. (timed service, Saturday, expedited etc.) then only the standard delivery charge will be refunded.
Faulty or Defective Goods
Any goods found to be faulty or defective and notified to us within 30 days of delivery can be returned to us for a full refund. Before returning any goods you must contact us to let us know, whereby you will be issued again with an RMA number check out the description below.
Refund of Delivery Charges (Faulty/Defective Goods)
If you are returning faulty or defective goods then your outbound and return delivery costs will be refunded in full. (for orders from within the EU).
RMA (Returned Merchandise Authorisation)
Before returning an item for any reason you must contact us by filling in the form to let us know. Whereby you will be issued with an RMA number. This number means we know to expect your return, what to look for and check and what you would like us to do. It also ensures we can identify it and process your return promptly when we receive it back.
Once you have been issued with an RMA number you should print out that document and add it to your return.
Goods can then be returned to:
Unfortunately, due to the difficulty identifying or correctly handling goods which are returned without prior notification. We are unable to issue any refunds for products returned to us until you contact us regarding their return (which must be within 14 days of receipt).
Failure to clearly write your RMA number on the outside of the box for any returned goods could result in a delay identifying or processing your return.