Any use by you of our websites is conditional on your acceptance of these Terms and Conditions. We may change these Terms without letting you know and therefore it is up to you to check our Terms and Conditions for any changes whenever you visit any of our websites and in particular before placing an order. Your continued use of our websites means that you have accepted these Terms and Conditions.

IDENTITY

Giet Epoxy (Pourpoxy Pigments)
Hoornbloem 34
7322as Apeldoorn
The Netherlands
COC: 77302443
VAT: NL003176128B45

PRICES ON THE WEBSITE

 Prices are as set out on the website. We reserve the right to alter prices at any time.
Only one offer or discount can be used in any one order.

PRODUCT DESCRIPTIONS

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the websites are correct at the time when the relevant information was entered onto the system. Although we aim to keep the websites as up to date as possible, the information including product descriptions appearing on our websites at a particular time may not always reflect the position exactly at the moment you place an order.

Specific products may be sold subject to additional terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. Where this applies information will be included in the product description and information.

ORDER ACCEPTANCE & PAYMENT

If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order. Your card will be charged when you order your item, before it is shipped.

As your product is shipped from our premises we will send you a dispatch confirmation email. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it.

If you have not supplied us with an e-mail address, our confirmation of order page at the end of the ordering process shall act as confirmation of acceptance of the order and we will supply the goods to you in accordance with your order and these Terms and Conditions.

We reserve the right to change at any time any of the details of the products on the site, including prices. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.

This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales. 

YOUR RIGHT TO CANCEL

You have the right to cancel an order for a full refund for any reason at any time up to 14 days after the day of delivery in accordance with your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (as amended). Returns must be made in accordance with our Returns Policy. This does not affect your statutory rights.

RETURN POLICY

We are completely dedicated to total customer satisfaction and we understand we have to provide an exceptional level of service and support for our products, to maintain and develop our customer base. If you have any questions regarding our service or suggestions for improving it or our products please contact us.

Please contact us for full instructions before returning any goods or returns will not be accepted and no refund will be given. The EU’s Distance Selling Regulations allow you to cancel a contract at any time up to 14 days after the day of delivery. If the goods we deliver are not those ordered or they are faulty please advise us within 3 days of receipt so we can assist in returning them to us at the address below, with any original packaging. Returns need to be labeled with a RMA (Returned Merchandise Authorisation) number.

Returned products must be returned to us unused (except where you are returning them because of a fault) and with any original packaging. You are responsible for ensuring that the product is not damaged on its return journey and so we recommend using a recorded delivery service. You can find more information on the Refunds and Return Policy.

  • Items which have been manufactured to order cannot be cancelled or refunded.
  • Goods that are damaged by the customer will not be refunded.
  • You must notify us of any damage, fault or shortage within 14 days of receipt of the goods – we cannot accept responsibility after this period.
  • You will have the option to have your goods replaced, or refunded providing that the above condition is met.
  • We will not be liable for any costs incurred due to faulty goods or delayed deliveries.
  • The original shipping cost will not be refunded.
  • We will normally refund you within 5 working days. This does not apply to any item personalised or made to your specification where returns cannot be made unless the item is faulty. This does not affect your statutory rights as a consumer.

Our returns address is:

RETURNS DEPARTMENT
Pourpoxy Pigments
Hoornbloem 34
7322AS
Apeldoorn
the Netherlands

COMPLAINTS

Our aim is to deal with any problems you may have fairly and efficiently – we will do this by monitoring all complaints. If you feel you have a complaint then please contact us immediately. You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve your complaint.

LINKS TO THIRD PARTIES

We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

WARRANTIES OR LIABILITY

Giet Epoxy (pourpoxy) gives no warranties in relation to the website, in particular with limitation, any warranties regarding infringement and freedom from viruses. If you are dissatisfied with the website, your sole remedy is to discontinue use of the website. This statement does not affect your statutory rights.

Giet Epoxy (Pourpoxy) will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use information passed through the website, even if we are aware of the possibility of such loss.

Our total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by us to the customer, together with any postage costs incurred.

COOKIES

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you allow us to. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our site.

Quesions?

If you have any questions regarding our terms and condiotions or other questions, please head over to the Info & Contact page to contact us.

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